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Real People, Real Support

No bots, no automated replies—just a team of dedicated individuals committed to making your experience exceptional. We know how frustrating it can be to not reach a real person when you need assistance.

We’ve got you covered! Every text, email, and conversation is handled by a live agent. If you’re looking for a quick solution, check out our frequently asked questions below.

Frequently Asked Questions

Common Questions

The Gift Card XS is your one-stop shop for getting the most out of your gift or prepaid cards. On our quick and easy platform, you can sell unused gift cards for cash payouts of up to 92% of the card’s value.

For a list of the gift and prepaid cards we accept, head to our Available Cards page. You can also check your gift card balance there.

At this time, we only accept a variety of prepaid and gift cards, including Visa, Mastercard, American Express, and other major retail stores from the Europe and the US.

To check your gift card balance, go to our Available Cards page, click on the gift card you have and find the information needed to check the available balance.

It is important to ensure that the balance on your card is verified and remains while we process your order to avoid unnecessary cancellations.

Customer support is available 7 days a week, 24 hours a day via Online Chat.

If you wish to speak to someone directly, call (877) 727-4226 Monday through Friday from 9am to 6pm EST.

You can also reach us via email at support@giftcardxs.com

Please give us 24 hours to respond to email inquiries.

 

Make sure that the internet browser you are using is up to date. We suggest using Google Chrome, Safari or Firefox.

In addition, verify that all of the information you entered is correct and that your payment or payout information was entered correctly.

Payouts

We’re all about speed and convenience. We offer payments in cryptocurrency and bank transfers. Wondering what payment method you’re eligible for? It typically depends on the country you live in:

Available payment methods in Canada:
– Cryptocurrency (BTC, ETH, USDT, USDC)

Available payment methods in Europe:
– SEPA
– Cryptocurrency (BTC, ETH, USDT, USDC)

Available payment methods in US:
– ACH
– Cryptocurrency (BTC, ETH, USDT, USDC)

Wire transfer is available for registered bulk buyers and sellers. Contact customer support or reach out to your account manager for more details.

Please note that there is a small order processing fee charged which is taken from your total payout amount. The processing fee is based on the fluctuating market rate at the time of the transaction.

Gift Card XS does not have any influence over the market rates and fees related to cryptocurrency or wire transfers. Please review the transactional fees in advance before selecting either one as your choice of payout.

Payouts are processed instantly when possible but can take anywhere from 5 to 10 business days.

Keep in mind, the timing might change due to the type of card, its value, the country of origin, and/or the card’s retailer.

Gift Card XS is registered and operates in the US and Europe and adheres to all regulations for AML (Anti-Money Laundering) and KYC (Know Your Customer).

Because of this, we require identity verification before payouts. This is usually a one-time process, which means any future orders you place won’t require identity verification, depending on the amount of payout.

Any personal information shared with Gift Card XS is stored internally for identity verification only and will not be shared with any third party.

For Visa, Mastercard and American Express transactions, we’re only accepting cards from select sellers and all payouts are made in cryptocurrency. Full KYC verification is required, no exceptions. Please contact support@giftcardxs.com for assistance.

If your gift card balances changes after submitting your order, it means that the process has begun and your payout is in progress.

We understand that every gift card represents money in your pocket and we take the trust you place in us seriously. Every card submitted through our site undergoes a security and verification process which is designed to process your order and protect your money.

For example; if a customer mistakenly submits a gift card with a zero balance, our system will identify, cancel and notify the customer of the discrepancy. Each order that we receive is unique and at times can be complex which can impact payout timing. This is why we state in our policy that a payout can take 5 to 15 days to complete. Our goal is to ensure you receive your payout as quickly as possible.

If you have any questions or concerns about your order, contact customer support by calling us at (877) 727-4226 or by emailing support@giftcardxs.com

We are happy to provide you with an update on the progress of your order.

Cancellations

If your order was cancelled, that means your card or transaction was rejected. Here are 3 possible reasons why:

  1. The balance stated doesn’t match the actual balance on the card.
  2. The card number or pin was entered incorrectly.
  3. Our external verification system declined the transaction. Although it can not tell us the reason for declining a card, we trust this system to protect us and our customers.

As long as your order has not been processed, we can absolutely cancel your order for you.

Contact support@giftcardxs.com and our customer service team will assist you as soon as possible.

If your order has already been processed, we are unable to cancel it for you.

Seller Questions

We accept cards with a minimum value of $20 and a maximum value of $500.

Some exceptions may apply.

Contact support@giftcardxs.com and our customer service team will assist you.

We don’t have a trading option, but join our mailing list to stay updated on new features and developments.

Yes! If you’re selling $2,000 or more in gift cards per month, we’d love to talk to you about joining our bulk client program.

Interested? Check out our Bulk Client Program page and contact a program specialist at bulk@giftcardxs.com to get started!

Crypto Questions

Cryptocurrency is a decentralized digital currency, which means it’s money that is not owned by a central bank. Individuals can buy and trade crypto and see all transactions on a public ledger called a blockchain.

At Gift Card XS, we accept cryptocurrency transfers as a payment and a means to payout cards that are sold to us. That means you can buy and sell gift cards for bitcoin and other cryptos on our platform.

Want to learn more about crypto? Go to www.bitcoin.com or www.blockchain.com to get all the details.

Bitcoin (BTC) is a type of cryptocurrency. It is arguably the most popular cryptocurrency and is available to trade on almost every crypto exchange platform.

When you sell gift cards for bitcoin at Gift Card XS, your bitcoin payout can then be stored in a digital wallet.

Outgoing cryptocurrency transactions typically require a small fee that is then paid to crypto miners. These miners are crypto experts who work to keep the crypto network safe and secure.

If you’re receiving your payment in cryptocurrency, here are a few important things to remember:

  1. We use the current crypto rates to calculate your payout at the time of payment. This means your final payout rate may have a different conversation than when you placed your order.
  2. Cryptocurrency processing fees are variable and based on the average daily rate. This fee is how much it costs to process a crypto transaction on any given day. To view historical transaction fees visit: https://bitinfocharts.com/comparison/bitcoin-transactionfees.html

Remember that cryptocurrency payments are irreversible, so make sure your crypto wallet address is entered correctly.

Orders are processed in 5-10 business days. Keep in mind, the timing might change due to the type of card, its value, the country of origin, and/or the card’s retailer.

Payouts are sent immediately after your order is processed!